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Diabetes Test Kit Solution: Contains a known amount of glucose to test blood sugar meters and diabetic strips | Control Solution for Glucose Meter Test: Use the solution anytime you open a new vial of test strips | Compatibility: The OneTouch Ultra Control Solution is for the OneTouch Ultra family of blood glucose meters | A Brand You Can Trust: OneTouch is a world leader in blood glucose monitoring & diabetic test strips | Packaged with the OneTouch Authenticity Seal

At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

Taxes

  • Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.

Frequently Asked Questions

  • Q: What is the OneTouch Ultra Control Solution used for? A: The OneTouch Ultra Control Solution is used to test the accuracy of blood glucose meters and diabetic test strips by providing a known amount of glucose.
  • Q: How do I use the OneTouch Ultra Control Solution? A: To use the solution, simply apply it to a test strip as you would with a blood sample, especially when opening a new vial of test strips.
  • Q: Is the OneTouch Ultra Control Solution compatible with all glucose meters? A: No, the OneTouch Ultra Control Solution is specifically designed for use with the OneTouch Ultra family of blood glucose meters.
  • Q: How often should I use the control solution? A: It is recommended to use the control solution each time you open a new vial of test strips to ensure your meter is functioning correctly.
  • Q: What does the OneTouch Authenticity Seal indicate? A: The OneTouch Authenticity Seal on the packaging indicates that the product is genuine and meets the quality standards set by the manufacturer.
  • Q: Can I use the control solution if my glucose meter is not working properly? A: Yes, you should use the control solution to check the accuracy of your glucose meter and determine if it needs calibration or replacement.
  • Q: What is the volume of the OneTouch Ultra Control Solution? A: The OneTouch Ultra Control Solution comes in a 0.126 fluid ounce bottle.
  • Q: Does the OneTouch Ultra Control Solution expire? A: Yes, the control solution has an expiration date. Be sure to check the label for the expiration date before use.
  • Q: Is there any special storage requirement for the control solution? A: Yes, it should be stored at room temperature and kept away from direct sunlight and extreme temperatures.
  • Q: What should I do if the control solution does not work as expected? A: If the control solution does not produce expected results, check the expiration date, ensure proper storage, and consider contacting customer support for further guidance.
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