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Washing Instructions Hand wash the sleep mask with cold water to help it keep its shape and elasticity for longer, and air dried rather than tumbled dry. Premium Quality and Service Product quality and your after-sale concerns are always our top priority. We offering you our best support and customer service after-sale. If you have any issues with our sleep mask, please contact us first and we will be ready to help.

At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

Taxes

  • Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.

Frequently Asked Questions

  • Q: What makes the INNELO 3D Contoured Sleep Mask suitable for side sleepers? A: The INNELO sleep mask features a 15° beveled edge design that allows for comfortable side sleeping without pressure on the temples, making it ideal for side sleepers.
  • Q: How does the sleep mask prevent light leakage? A: This sleep mask is designed with a heightened hollow nose bridge that adjusts to fit various nose shapes, ensuring no light can leak in and providing a completely dark sleeping environment.
  • Q: Is there any pressure on the eyes while using this sleep mask? A: No, the mask has 0.4 inch deep 3D contoured eye sockets that prevent eye pressure, allowing users to blink freely without interference from the mask.
  • Q: What materials are used in the INNELO sleep mask? A: The mask is made of high-density slow-rebound memory foam for softness and comfort, along with a lining of ice silk fabric that is cool and breathable.
  • Q: How should I care for the sleep mask? A: It is recommended to hand wash the mask with cold water and air dry it to maintain its shape and elasticity over time.
  • Q: Can this mask be used for travel? A: Yes, the INNELO sleep mask is designed for travel, making it a perfect accessory for airplane use, naps, and yoga sessions.
  • Q: Is the sleep mask suitable for both men and women? A: Yes, the INNELO sleep mask is designed to be unisex, suitable for both men and women.
  • Q: How does the memory foam enhance comfort during sleep? A: The memory foam conforms to the shape of your face, providing a personalized fit that enhances comfort and helps block out light effectively.
  • Q: What is the warranty or customer service policy for this product? A: The product comes with a commitment to quality and customer service; if you experience any issues, you can contact customer support for assistance.
  • Q: Is the sleep mask environmentally friendly? A: Yes, the materials used in the INNELO sleep mask are 100% safe and environmentally friendly.
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