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Cordless Heated Eye Mask for Dry Eyes Eye Strain Stye, Rechargeable Heated Sleeping Eye Mask Suitable for Airplane, Business Trip, Complete Light Blocking and Washable Pink

At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

Taxes

  • Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.

Frequently Asked Questions

  • Q: What are the benefits of using a heated eye mask? A: A heated eye mask can help relieve eye fatigue, dry eyes, and tension headaches. It provides soothing warmth that promotes relaxation and comfort, especially after long hours of screen time.
  • Q: How do I charge the wireless heated eye mask? A: The wireless heated eye mask comes with a rechargeable battery. Simply connect it to a power source using the provided charging cable, and allow it to charge fully before use.
  • Q: Can I use the heated eye mask while traveling? A: Yes, the heated eye mask is designed for travel. Its cordless feature and lightweight design make it easy to carry and use on planes, trains, or during road trips.
  • Q: Is the heated eye mask suitable for sensitive skin? A: Yes, the heated eye mask is made with soft, silk material that is gentle on the skin. It also has a low-temperature setting, making it suitable for those with sensitive eyelids.
  • Q: How long does the heat last when using the mask? A: Each heating session lasts for approximately 15 minutes, providing a consistent and comforting warmth to help relieve eye discomfort.
  • Q: Can the eye mask be washed? A: Yes, the surface of the eye mask is removable and washable. Be sure to follow the care instructions to maintain its quality.
  • Q: What are the different heat settings available? A: The heated eye mask features three heat settings: low for sensitive eyelids, medium for relaxation, and high for more serious eye fatigue.
  • Q: Is the eye mask effective for dry eyes? A: Yes, the heat from the eye mask can help alleviate symptoms of dry eyes by providing warmth that promotes moisture retention and relaxation.
  • Q: What materials are used in the heated eye mask? A: The heated eye mask is made from high-quality silk, which is soft and comfortable against the skin.
  • Q: How do I adjust the size of the eye mask? A: The eye mask features an adjustable strap that allows you to customize the fit for maximum comfort, making it suitable for various head sizes.
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