Bluetooth Sleep Headphones White Noise Sleep Mask | 3D Eye Mask for Sleeping
At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:
Shipping Methods & Packaging
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Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.
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Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.
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Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.
Shipping Destinations
We currently offer shipping to the following location:
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United States (Domestic shipping only at this time).
Processing Time
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Orders are processed within 1-3 business days.
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Shipping Time: Domestic shipments typically take 3-5 business days to deliver, while international orders generally arrive within 8-12 business days. Please note that delivery times may vary based on factors such as customer location, customs processing, weather conditions, or other unforeseen events.
Shipping Costs
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Free Standard Shipping is offered within the United States.
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Shipping costs for international destinations are calculated at checkout based on the destination and selected shipping method.
Customs, Duties, and Taxes
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International orders may be subject to customs duties, taxes, and import fees depending on the destination country.
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These charges are the responsibility of the customer. For further details, we recommend checking with your local customs office.
Order Tracking
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Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.
Lost or Delayed Shipments
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If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.
Signature Requirement for Deliveries Over $250
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For orders with a total value of $250 or more, a signature upon delivery is required.
Returns & Refunds
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For information on returns and refunds, please refer to our Return Policy page for detailed instructions.
Customer Support
If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.
Custom Products
Frequently Asked Questions
- Q: What is the battery life of the Bluetooth sleep headphones? A: The Bluetooth sleep headphones offer over 16 hours of continuous playtime on a single charge, allowing for extended use without interruption.
- Q: Can I use these headphones while traveling? A: Yes, these Bluetooth sleep headphones are ideal for travel, providing comfort and the ability to listen to music or white noise while on the go.
- Q: How does the light-blocking feature work? A: The sleep mask is designed with a unique nose part that effectively blocks light, helping you to fall asleep more easily and avoid light interference.
- Q: Are the materials used in the mask comfortable for sleep? A: Yes, the mask is made from 99% pure mulberry silk, which is soft and comfortable against the skin for a restful sleep experience.
- Q: Is there a microphone for hands-free calls? A: Yes, the Bluetooth sleep mask features a built-in microphone that allows you to take calls hands-free while using the mask.
- Q: What devices can I connect these headphones to? A: The sleep headphones can connect seamlessly with any smartphone or tablet that has Bluetooth capabilities, typically within a range of 45 feet.
- Q: Can I wear this mask if I have long eyelashes? A: Yes, the 3D eye socket design is specifically created to accommodate eyelashes, ensuring comfort without pressure.
- Q: How do I care for the silk sleep mask? A: To care for the silk sleep mask, hand wash it gently in cold water with mild detergent and air dry to maintain its quality.
- Q: Is the sleep mask suitable for side sleepers? A: Yes, the 3D design of the mask provides enough space for side sleepers to rest comfortably without crushing their eyes.
- Q: Does the mask feature an auto-off timer? A: Yes, the sleep mask includes an auto-off timer, allowing you to set a duration for playback, which helps conserve battery life.
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