Cordless Heated Eye Mask
At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:
Shipping Methods & Packaging
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Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.
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Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.
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Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.
Shipping Destinations
We currently offer shipping to the following location:
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United States (Domestic shipping only at this time).
Processing Time
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Orders are processed within 1-3 business days.
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Shipping Time: Domestic shipments typically take 3-5 business days to deliver, while international orders generally arrive within 8-12 business days. Please note that delivery times may vary based on factors such as customer location, customs processing, weather conditions, or other unforeseen events.
Shipping Costs
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Free Standard Shipping is offered within the United States.
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Shipping costs for international destinations are calculated at checkout based on the destination and selected shipping method.
Customs, Duties, and Taxes
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International orders may be subject to customs duties, taxes, and import fees depending on the destination country.
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These charges are the responsibility of the customer. For further details, we recommend checking with your local customs office.
Order Tracking
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Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.
Lost or Delayed Shipments
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If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.
Signature Requirement for Deliveries Over $250
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For orders with a total value of $250 or more, a signature upon delivery is required.
Returns & Refunds
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For information on returns and refunds, please refer to our Return Policy page for detailed instructions.
Customer Support
If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.
Custom Products
Frequently Asked Questions
- Q: What is the main benefit of using the Silk Cordless Heated Eye Mask? A: The Silk Cordless Heated Eye Mask provides soothing heat and gentle pressure to the eyes, helping to improve sleep quality and relieve discomfort from conditions like blepharitis and sinus issues.
- Q: How does the heating mechanism work in this eye mask? A: The eye mask uses advanced metal fiber heating technology to quickly heat up and evenly distribute warmth across the eye area, providing a comfortable and relaxing experience.
- Q: Can this eye mask be used while traveling? A: Yes, the cordless design and compact size make it an excellent choice for traveling, allowing you to enjoy soothing heat without the hassle of tangled cords.
- Q: What are the temperature settings available for the eye mask? A: The eye mask features two temperature settings: a low-heat mode ranging from 100 to 120 degrees Fahrenheit and a high-heat mode from 120 to 140 degrees Fahrenheit.
- Q: How long does it take to fully charge the eye mask? A: The eye mask can be fully charged in just 2 hours using the included Type-C charging cable.
- Q: Is the eye mask washable? A: Only the outer silk cover of the eye mask is washable. The internal heating mechanism should not be washed. It is recommended to hand wash the silk cover to maintain its quality.
- Q: What material is the eye mask made of? A: The eye mask features a luxurious 100% silk outer cover, providing a soft and comfortable feel against the skin, along with breathable cotton fabric for the inner mask.
- Q: How does the automatic power-off feature work? A: The eye mask is designed with a safety feature that automatically powers off after 20 minutes of use, ensuring safe and worry-free relaxation.
- Q: Who can benefit from using the heated eye mask? A: The heated eye mask is ideal for beauty enthusiasts, those experiencing insomnia, frequent travelers, and individuals looking for relief from eye discomfort such as styes or sinus issues.
- Q: What is the thickness of the eye mask band? A: The eye mask is designed with a band thickness that prevents slipping and maximizes light-blocking, making it suitable for all head sizes.
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