sleep mask
At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:
Shipping Methods & Packaging
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Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.
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Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.
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Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.
Shipping Destinations
We currently offer shipping to the following location:
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United States (Domestic shipping only at this time).
Processing Time
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Orders are processed within 1-3 business days.
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Shipping Time: Domestic shipments typically take 3-5 business days to deliver, while international orders generally arrive within 8-12 business days. Please note that delivery times may vary based on factors such as customer location, customs processing, weather conditions, or other unforeseen events.
Shipping Costs
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Free Standard Shipping is offered within the United States.
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Shipping costs for international destinations are calculated at checkout based on the destination and selected shipping method.
Customs, Duties, and Taxes
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International orders may be subject to customs duties, taxes, and import fees depending on the destination country.
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These charges are the responsibility of the customer. For further details, we recommend checking with your local customs office.
Order Tracking
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Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.
Lost or Delayed Shipments
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If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.
Signature Requirement for Deliveries Over $250
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For orders with a total value of $250 or more, a signature upon delivery is required.
Returns & Refunds
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For information on returns and refunds, please refer to our Return Policy page for detailed instructions.
Customer Support
If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.
Custom Products
Frequently Asked Questions
- Q: What are the main features of the TOPOINT Sleep Mask with Bluetooth Headphones? A: The TOPOINT Sleep Mask features 360° total light blockage, a 3D zero-pressure eye mask design, upgraded 5.4 Bluetooth connectivity, a 15-hour battery life, and a three-stage timer for different sleep sessions.
- Q: How does the 3D eye contour design benefit users? A: The 3D eye contour design provides ample space for your eyes, preventing pressure on the eyeballs and eyelashes, ensuring comfort while sleeping.
- Q: Can I use the Bluetooth features for phone calls? A: Yes, the mask includes a microphone and speakers for phone audio and calls, allowing for smooth communication without removing the mask.
- Q: What is the battery life of the sleep mask? A: The TOPOINT Sleep Mask offers a battery life of up to 15 hours, allowing for extended usage during sleep or meditation.
- Q: Are there any timer options available for audio playback? A: Yes, the mask features three timer options: 30 minutes for a power nap, 90 minutes for meditation, and 120 minutes for deep sleep.
- Q: How many white noise options does the sleep mask provide? A: The mask offers 38 different white noise options to help eliminate distractions and enhance your sleep environment.
- Q: What materials are used in the TOPOINT Sleep Mask? A: The sleep mask is made from art silk, providing a soft and comfortable feel against the skin.
- Q: Is the mask adjustable for different head sizes? A: Yes, the upgraded headband features increased elasticity to fit head sizes ranging from 20 inches to 27 inches, ensuring a secure fit.
- Q: What should I do if I experience charging or connectivity issues? A: If you encounter any issues with charging, Bluetooth connectivity, or the speakers, please contact the customer service team for assistance.
- Q: Is the sleep mask suitable for CPAP users? A: Yes, the TOPOINT Sleep Mask is designed to accommodate CPAP users, providing comfort while wearing the device during sleep.
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