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At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

Taxes

  • Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.

Frequently Asked Questions

  • Q: What material is the BeeVines Sleep Mask made of? A: The BeeVines Sleep Mask is made from 100% pure mulberry silk, providing a soft and luxurious feel against your skin.
  • Q: How does the adjustable strap work on the BeeVines Sleep Mask? A: The adjustable strap on the BeeVines Sleep Mask is designed for a comfortable, pain-free fit, allowing you to customize the size for optimal comfort while sleeping.
  • Q: Is the BeeVines Sleep Mask suitable for travel? A: Yes, the BeeVines Sleep Mask is lightweight and portable, making it perfect for travel, whether on a flight, train, or road trip, ensuring you can sleep soundly anywhere.
  • Q: Can the BeeVines Sleep Mask help with puffy eyes? A: Yes, the BeeVines Sleep Mask is designed to block out light and promote better sleep, which can help reduce puffiness around the eyes.
  • Q: How do you care for the BeeVines Sleep Mask? A: To care for the BeeVines Sleep Mask, hand wash it in cold water with mild detergent and air dry to maintain the quality of the silk.
  • Q: What are the dimensions of the BeeVines Sleep Mask? A: The BeeVines Sleep Mask is designed to fit most face shapes comfortably, with dimensions that provide full coverage for the eyes.
  • Q: Is the BeeVines Sleep Mask hypoallergenic? A: Yes, the BeeVines Sleep Mask is made from hypoallergenic materials, making it suitable for those with sensitive skin or allergies.
  • Q: What benefits does mulberry silk offer compared to other materials? A: Mulberry silk is naturally breathable, hypoallergenic, and gentle on the skin, which helps to enhance comfort and promote a restful night's sleep.
  • Q: Can the BeeVines Sleep Mask be used for meditation or relaxation? A: Absolutely, the BeeVines Sleep Mask can be used for meditation or relaxation, as it helps block out distractions and creates a calming environment.
  • Q: Does the BeeVines Sleep Mask come in different colors? A: Yes, the BeeVines Sleep Mask is available in various colors, including black and galaxy grey, allowing you to choose one that suits your style.
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