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One side is covered with ultra-soft, plush material providing the ultimate comfort and relaxation! Elastic strap with hook & loop closure on ''plush '' side can be used to hold mask in place.

At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

Taxes

  • Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.

Frequently Asked Questions

  • Q: What is the Cooling Gel Eye Mask made of? A: The Cooling Gel Eye Mask is made from medical grade premium PVC on one side and ultra-soft plush fabric on the other side.
  • Q: How does the hot/cold therapy work? A: The mask utilizes innovative bead technology that allows you to heat it in the microwave for warmth or freeze it for a cooling effect.
  • Q: Can the eye mask help with headaches? A: Yes, the Cooling Gel Eye Mask is designed to provide rapid relief from headaches, migraines, sinus pain, and stress.
  • Q: Is the mask adjustable for different head sizes? A: Yes, the mask features an adjustable velcro strap that fits various head sizes for a comfortable fit.
  • Q: How should I clean the eye mask? A: It is recommended to spot clean the plush side with a damp cloth and mild detergent. Do not immerse the mask in water.
  • Q: Can I use the mask directly on my skin? A: Yes, the soft plush side is safe for direct skin contact, providing comfort while using hot or cold therapy.
  • Q: What are the dimensions of the Cooling Gel Eye Mask? A: The Cooling Gel Eye Mask measures approximately 12 inches wide and 6 inches high, making it suitable for most face sizes.
  • Q: Is the eye mask suitable for use during sleep? A: Yes, the design is intended for long hours of comfortable wear while you relax or sleep.
  • Q: Does the eye mask come with any storage options? A: Yes, the eye mask comes with a resealable bag that is helpful for healthful storage.
  • Q: What benefits does the double-sided design offer? A: The double-sided design provides dual temperature options, allowing you to extend hot or cold therapy time based on your needs.
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