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1500mAh Heated Eye Mask, Warm Eye Compress for Blepharitis, Cordless Heated Eye Mask for Dry Eyes, Gifts for Friends (Blue)

At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

Taxes

  • Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.

Frequently Asked Questions

  • Q: What is the capacity of the battery in the Heated Eye Mask? A: The Heated Eye Mask is equipped with a 1500mAh rechargeable battery, providing extended usage compared to standard models.
  • Q: How do you use the Heated Eye Mask? A: Simply wear the mask over your eyes and turn it on. It operates cordless, eliminating the need for a power source.
  • Q: Is the Heated Eye Mask washable? A: Yes, the Heated Eye Mask comes with a washable cover, allowing for easy cleaning and maintenance.
  • Q: What are the heat settings available on the mask? A: The mask features three heat levels, adjustable between 104℉ and 143℉, suitable for various comfort preferences.
  • Q: How long does the mask stay heated? A: The Heated Eye Mask will automatically shut off after 15 minutes of use to ensure safety and conserve battery life.
  • Q: Can the Heated Eye Mask help with eye conditions? A: Yes, it is designed to relieve symptoms associated with Styes, Dry Eyes, Blepharitis, Dark Circles, and Pink Eyes.
  • Q: What material is the Heated Eye Mask made from? A: The mask is made from satin, providing a soft and skin-friendly surface for comfort during use.
  • Q: Is this mask suitable as a gift? A: Yes, the Heated Eye Mask is a thoughtful gift choice, especially for friends and family members who may benefit from relaxation.
  • Q: How does the cordless design benefit the user? A: The cordless design enhances portability, allowing you to use the mask anywhere without the hassle of cords or power outlets.
  • Q: What should I do if the mask does not heat up? A: Ensure the battery is charged fully; if it still does not heat up, consult the user manual for troubleshooting or contact customer support.
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