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This reusable eye mask not only provides effective warm and cold for the eyes, but also super comfortable and relaxing to use. Relax and Feel Light:This eye mask with a customed design is held securely to your head with a soft elastic strap. It is easy and convenient to use at home or in the office.  This mask can even be used as a normal sleep mask for a restful nights sleep. Washable & Reusable:Wash the plush cover with mild detergent.If you want more moist heat,you can spray a little water to the flaxseed bag and then heat it in microwave oven.Dry the flaxseed bag after each use. Package:1*eye mask+1*gel bead pack+1*flaxseed bag,gift box

At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

Taxes

  • Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.

Frequently Asked Questions

  • Q: What is the Moist Heat Eye Mask used for? A: The Moist Heat Eye Mask is designed to provide relief for dry eyes, puffy eyes, swelling, dark circles, and headaches. It can be used warm or cold to suit your comfort needs.
  • Q: How do I use the eye mask for moist heat therapy? A: To use the eye mask for moist heat therapy, spray a little water on the flaxseed bag and heat it in the microwave for a short period. This will provide soothing moist heat to your eyes.
  • Q: Can this eye mask be used as a sleep mask? A: Yes, when you remove the inner hot/cold pack, the eye mask can be used as a regular sleep mask, blocking out light and conforming to the contours of your face for added comfort.
  • Q: How do I clean the eye mask? A: The plush cover of the eye mask can be washed with mild detergent. Make sure to dry the flaxseed bag after each use to maintain its quality.
  • Q: What materials are used in the eye mask? A: The eye mask is made from high-quality short plush material, providing a soft and comfortable feel against the skin.
  • Q: How does the ice pack work with the eye mask? A: The included ice pack contains ice beads that absorb and retain coldness, providing a refreshing cold compress to relax and soothe tired eyes.
  • Q: Is the eye mask suitable for meditation or yoga? A: Yes, the lavender-scented eye mask is perfect for yoga and meditation, helping to create a calming atmosphere and enhance relaxation.
  • Q: What is included in the package? A: The package includes one eye mask, one gel bead pack, one flaxseed bag, and is presented in a gift box.
  • Q: How do I choose between using hot or cold therapy? A: You can choose hot or cold therapy based on your preference and needs. Use warm compress for dry eyes and relaxation, or cold compress for puffiness and swelling.
  • Q: Is the eye mask adjustable? A: Yes, the eye mask comes with a soft elastic strap that allows for a secure and comfortable fit on your head.
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