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[ 100% Light Blocking ] Full surround face-hugging contour to prevent any type of light. | [ Perfect for Side Sleepers ] Unique tilt ultra-fit sides keep pressure off the temples, avoid moving. Suitable for sleeping on your side, back or stomach. | [ Zero Pressure on Eyes ] Plenty of room allows your eyes freely blinking. Deep eye cups won

At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

Taxes

  • Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.

Frequently Asked Questions

  • Q: What makes the MZOO Luxury Sleep Mask suitable for side sleepers? A: The MZOO Luxury Sleep Mask features unique tilt ultra-fit sides that keep pressure off the temples, allowing for comfortable side sleeping without discomfort.
  • Q: How does the sleep mask block out light? A: The sleep mask has a full surround face-hugging contour design that effectively prevents any type of light from entering, creating a pitch-black environment for restful sleep.
  • Q: Is the sleep mask adjustable for different head sizes? A: Yes, the sleep mask comes with a fully adjustable buckle strap, making it easy to fit various head sizes comfortably.
  • Q: What materials are used in the MZOO sleep mask? A: The sleep mask is made from soft fabric and breathable foam, providing comfort while ensuring that it does not feel stuffy during use.
  • Q: Can I wash the sleep mask? A: Yes, the MZOO sleep mask is reusable and durable, and it can be washed both by hand and in a machine, thanks to its sturdy stitching.
  • Q: Does the sleep mask apply pressure on the eyes? A: No, the mask is designed with a spacious 3D eye pocket that allows for free blinking and does not apply pressure on the eyes.
  • Q: What is included in the package with the sleep mask? A: The package includes one 3D sleep mask, two earplugs, and one travel pouch for convenient storage and transport.
  • Q: How do I properly wear the sleep mask for best results? A: To wear the sleep mask effectively, match the concave cup to your eyes, adjust the strap for a comfortable fit, and fine-tune the nose area to block out any light.
  • Q: Is the sleep mask suitable for travel? A: Yes, the MZOO sleep mask is ideal for travel, as it provides total darkness and comfort, making it perfect for air travel, business trips, and relaxation.
  • Q: What is the benefit of the pressure-reducing design? A: The pressure-reducing design features accurate cushioning and curves around the eyebrow bones, nose, and cheeks, which overall reduces facial pressure for a more comfortable sleep experience.
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