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NatraCure Warming Dry Eye Mask with gentle heat therapy. Our eye mask can help provide relief from dry eyes and clogged oil ducts. The gentle moist heat therapy can also help provide relief from redness and puffiness around the eyes. Can be used for Heat Therapy and Cold Therapy depending on your desired treatment.

At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

Taxes

  • Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.

Frequently Asked Questions

  • Q: What is the NatraCure Steam Heated Eye Mask used for? A: The NatraCure Steam Heated Eye Mask is designed for dry eye relief, stye treatment, and blepharitis management. It provides soothing heat therapy to alleviate discomfort associated with these conditions.
  • Q: Can the eye mask be used as a cold compress? A: Yes, the NatraCure eye mask is versatile and can be used as a cold compress. Simply freeze or refrigerate the mask to relieve puffy or swollen eyes.
  • Q: How do I use the NatraCure eye mask? A: To use the NatraCure eye mask, microwave it according to the instructions provided. For cold therapy, place it in the freezer or refrigerator. Adjust the time based on your preferred temperature.
  • Q: Is the eye mask suitable for sensitive skin? A: The NatraCure eye mask is made with safe materials and is generally suitable for sensitive skin. However, it's recommended to test on a small area first to ensure there is no irritation.
  • Q: How long should I use the eye mask for optimal results? A: For optimal results, use the NatraCure eye mask for about 10 to 20 minutes at a time. This can help provide effective relief for dry eyes or styes.
  • Q: What material is the NatraCure eye mask made of? A: The NatraCure eye mask is made from paper and designed to provide comfortable and effective heat or cold therapy.
  • Q: Can I use the eye mask while sleeping? A: While the NatraCure eye mask is designed for relaxation, it is best to use it while awake to monitor temperature and comfort. It may not be safe to use while sleeping.
  • Q: How do I clean and maintain the eye mask? A: To maintain the NatraCure eye mask, wipe it with a damp cloth and allow it to air dry. Avoid submerging it in water or using harsh cleaning agents.
  • Q: Is this eye mask suitable for children? A: The NatraCure eye mask is designed for adults, but it may be used by children under adult supervision. Always ensure the temperature is safe before use.
  • Q: Where is the NatraCure eye mask manufactured? A: The NatraCure eye mask is produced by a family-owned business located in Easton, PA, specializing in healthcare recovery solutions.
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