• (281)-738-1050

Please note:1. The product will cause normal noise

At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

Taxes

  • Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.

Frequently Asked Questions

  • Q: What are the main benefits of using the RENPHO Eyeris Eye Massager? A: The RENPHO Eyeris Eye Massager helps reduce eye strain, alleviate migraines, and improve sleep quality. It features comfortable heating and rhythmic percussion massage to relax the skin around the eyes and can reduce dark circles and puffiness.
  • Q: How does the heating function work in the eye massager? A: The eye massager has built-in heating pads that provide a temperature between 104 and 107 degrees Fahrenheit (40°C-42°C). This hot compress helps to regulate eye metabolism and relieve symptoms like dry eyes.
  • Q: Can I use the eye massager if I have a pre-existing eye condition? A: The manufacturer advises against using the eye massager if you have had eye surgery or have conditions such as cataracts, glaucoma, or retinal issues. Always consult with a healthcare professional if in doubt.
  • Q: Is the RENPHO Eye Massager portable? A: Yes, the eye massager is designed to be portable. It can be folded into a smaller size, making it easy to carry for travel, office use, or on airplanes.
  • Q: Does the eye massager come with Bluetooth functionality? A: Yes, the RENPHO Eyeris Eye Massager features Bluetooth connectivity, allowing you to play your own music or use the built-in sounds to enhance relaxation during use.
  • Q: How long should I use the eye massager each day? A: For optimal relaxation, it is recommended to use the eye massager for about 15 minutes before bedtime. This routine can help improve sleep quality and refresh you after a long day.
  • Q: What materials are used in the RENPHO Eye Massager? A: The eye massager is made from durable ABS plastic and soft, skin-friendly PU material, ensuring both sturdiness and comfort during use.
  • Q: How do I adjust the headband on the eye massager? A: The headband of the eye massager is easily adjustable to accommodate different head sizes. If it feels too tight or loose, simply adjust the band until you find a comfortable fit.
  • Q: Is the RENPHO Eye Massager suitable for all ages? A: Yes, the eye massager is suitable for both teenagers and adults due to its adjustable headband, which ensures a proper fit for various head sizes.
  • Q: What makes this eye massager a good gift option? A: The RENPHO Eyeris Eye Massager comes in a well-built package, providing a great unboxing experience. It's an ideal gift for birthdays or any occasion, especially for those seeking relaxation and relief from eye strain.
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