How to Use: Heat Therapy: * Clean the microwave carousel firstly to remove any oil or food residue. *Then put on a clean, dry plate on the microwave carousel, and place the microwave heating pad for eye flat on the plate. * Microwave the silk eye mask for 30 sec the very first time. * Light touch the massage pillow for eyes before use. If not hot enough, increase the next heating cycle by 10 sec (Be patient, do not increase the heating time by more than 10 sec). *Expect 20 min heat therapy DO NOT OVER HEAT!! Cold Therapy: *Leave the cold eye mask in the freezer for 4 hours. Expect 10 min cold therapy. You can put your eye compress for dry eyes back into the freezer any time.
At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:
Shipping Methods & Packaging
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Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.
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Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.
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Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.
Shipping Destinations
We currently offer shipping to the following location:
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United States
Processing Time
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Orders are processed within 1-3 business days.
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Shipping Time: Domestic shipments typically take 3-5 business days to deliver.
Shipping Costs
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Free Standard Shipping is offered within the United States.
Taxes
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Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.
Order Tracking
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Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.
Lost or Delayed Shipments
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If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.
Signature Requirement for Deliveries Over $250
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For orders with a total value of $250 or more, a signature upon delivery is required.
Returns & Refunds
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For information on returns and refunds, please refer to our Return Policy page for detailed instructions.
Customer Support
If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
Custom Products
Frequently Asked Questions
- Q: How do I use the SuzziPad Lavender Eye Pillow for heat therapy? A: To use for heat therapy, first clean the microwave carousel to remove any residue. Place the eye pillow flat on a clean, dry plate and microwave for 30 seconds. Check the temperature and increase the next heating cycle by 10 seconds if needed. Do not exceed 20 minutes of heat therapy and avoid overheating.
- Q: Can I use the SuzziPad Lavender Eye Pillow for cold therapy? A: Yes, for cold therapy, place the eye pillow in the freezer for 4 hours. It can then be used for 10 minutes to provide cooling relief for dry eyes or reduce puffiness.
- Q: What materials are used in the SuzziPad Lavender Eye Pillow? A: The SuzziPad Lavender Eye Pillow is made from silky satin that is skin-friendly and breathable, filled with 100% pure flaxseed for added weight and comfort.
- Q: How does the SuzziPad Lavender Eye Pillow help with eye discomfort? A: The eye pillow exerts gentle pressure on the sinuses and eye area, which can alleviate discomfort from stress, fatigue, and tension, making it a natural remedy for eye strain and migraines.
- Q: Is the SuzziPad Lavender Eye Pillow washable? A: Yes, the yoga silk eye bags are removable and washable, allowing for easy maintenance and hygiene.
- Q: What is the recommended usage time for the SuzziPad Lavender Eye Pillow? A: For heat therapy, a session typically lasts up to 20 minutes. For cold therapy, you can use the frozen eye pillow for about 10 minutes.
- Q: What benefits does the lavender scent provide? A: The lavender scent released from the eye pillow promotes relaxation and can enhance the calming effects during meditation, yoga, or massage sessions.
- Q: How many eye pillows are included in the SuzziPad package? A: The SuzziPad Lavender Eye Pillow package includes four individual eye pillows, making it great for sharing or having backups.
- Q: Can the SuzziPad Lavender Eye Pillow be used during meditation or yoga? A: Yes, this eye pillow is designed to enhance mindfulness practices by blocking out ambient light and providing soothing pressure, making it ideal for meditation or yoga sessions.
- Q: What occasions are suitable for gifting the SuzziPad Lavender Eye Pillow? A: The eye pillow makes a thoughtful gift for occasions such as birthdays, Mother's Day, Christmas, or any time you want to show self-care and appreciation to a loved one.
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