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At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

Taxes

  • Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.

Frequently Asked Questions

  • Q: What is the battery life of the TOPOINT Bluetooth Sleep Eye Mask? A: The TOPOINT Bluetooth Sleep Eye Mask offers a long playtime, allowing you to enjoy music or white noise throughout the night without worrying about recharging.
  • Q: Can I use the mask while sleeping on my side? A: Yes, the design of the TOPOINT Sleep Eye Mask is specifically made for side sleepers, ensuring comfort without compromising on sound quality.
  • Q: How do I connect the sleep mask to my phone? A: To connect the sleep mask to your phone, simply turn on the Bluetooth feature on your device, power on the mask, and select it from the list of available Bluetooth devices.
  • Q: Is the material of the mask soft and comfortable? A: Yes, the TOPOINT Bluetooth Sleep Eye Mask is made from soft material, providing a comfortable fit for extended use.
  • Q: Can I use the mask for making phone calls? A: Yes, the mask is equipped with a built-in microphone, allowing you to make hands-free calls while wearing it.
  • Q: Is the sleep mask machine washable? A: The TOPOINT sleep mask should not be machine washed. It is recommended to spot clean it gently to maintain its quality.
  • Q: What are the dimensions of the sleep mask? A: The TOPOINT Bluetooth Sleep Eye Mask is designed to fit most head sizes comfortably, offering an adjustable fit for users.
  • Q: Does the mask block out light effectively? A: Yes, the design of the TOPOINT sleep mask effectively blocks out light, creating a dark environment conducive to sleep.
  • Q: What are the benefits of using this sleep mask? A: Using the TOPOINT Bluetooth Sleep Eye Mask can enhance sleep quality by blocking light, providing soothing sounds, and offering comfort for side sleepers.
  • Q: Is this product suitable for children? A: The TOPOINT Bluetooth Sleep Eye Mask is suitable for teenagers and adults, but parental discretion is advised for younger children.
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