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Bucky products are created with a private oasis of calm and comfort in mind. We want you to feel relief from the tensions, stresses and pain associated with the hectic rush of every day life.

At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

Taxes

  • Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.

Frequently Asked Questions

  • Q: What is the size of the Bucky Ultralight Eye Mask? A: The Bucky Ultralight Eye Mask measures 3.5 inches tall by 9.5 inches wide, making it suitable for men, women, and children.
  • Q: Is the eye mask comfortable for long-term use? A: Yes, the eye mask is made of ultra lightweight latex-free molded foam, designed for pressure-free eye comfort, allowing you to blink freely without discomfort.
  • Q: What materials are used in the eye mask? A: The eye mask is made of 100% polyester interlock and 100% polyurethane foam, ensuring both comfort and durability.
  • Q: How do I care for the eye mask? A: To care for the eye mask, hand wash it in cold water with mild soap and hang it to dry.
  • Q: Does the eye mask block out light effectively? A: Yes, the Bucky Ultralight Eye Mask is designed to block out light from street lamps, electronics, and morning sun, helping you relax and fall asleep quickly.
  • Q: Can this eye mask be used while wearing makeup? A: Yes, the contoured design of the eye mask ensures it won't smudge makeup or false lashes, allowing for comfortable wear even with makeup on.
  • Q: Is the eye mask suitable for travel? A: Absolutely, the lightweight and contoured design make it a perfect companion for travel, meditation, and naps.
  • Q: What colors or designs are available for this eye mask? A: The Bucky Ultralight Eye Mask is available in various designs, including the popular 'Namaste In Bed' theme, appealing to different personal styles.
  • Q: Can children use the Bucky Ultralight Eye Mask? A: Yes, the eye mask is designed to fit comfortably for both adults and children, making it a great choice for family travel.
  • Q: Are there other products in the Bucky collection? A: Yes, Bucky offers a range of travel and personal care products including U-shaped neck pillows, hot & cold therapy pillows, and soothing buckwheat seed wraps.
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