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6 part Universal cleaning set;Hearing aid cleaning tools;Includes: Directions, Cloth, Brush, Long Brush, pick, and poker

At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

Taxes

  • Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.

Frequently Asked Questions

  • Q: What is included in the Universal Cleaning Set by Phonak? A: The Universal Cleaning Set includes six parts: directions, a cleaning cloth, a brush, a long brush, a pick, and a poker.
  • Q: How do I use the cleaning tools in this set? A: Each tool is designed for specific tasks; use the cloth for general cleaning, the brushes for removing debris, the pick for precision cleaning, and the poker for clearing stubborn blockages.
  • Q: Is this cleaning set suitable for all types of hearing aids? A: Yes, the Universal Cleaning Set is designed to be compatible with most types of hearing aids, making it versatile for various models.
  • Q: What material are the cleaning tools made from? A: The cleaning tools in the set are primarily made from durable materials, including wax for the cleaning components.
  • Q: Can I use this cleaning set for other devices besides hearing aids? A: While the set is specifically designed for hearing aids, it can also be used to clean other small electronic devices or personal items.
  • Q: How often should I clean my hearing aids with this set? A: It is recommended to clean your hearing aids daily to maintain optimal performance and hygiene.
  • Q: Are the cleaning tools easy to use? A: Yes, each tool is designed for ease of use, with ergonomic designs that allow for comfortable handling during the cleaning process.
  • Q: What are the benefits of using this cleaning set? A: Using the Universal Cleaning Set helps prolong the life of your hearing aids, ensures clear sound quality, and maintains hygiene by preventing earwax build-up.
  • Q: Can I wash the cleaning cloth? A: Yes, the cleaning cloth can be washed; it is recommended to follow the care instructions provided to ensure its longevity.
  • Q: Is there a warranty or guarantee on this cleaning set? A: Warranty information may vary; please check with the retailer for specific details regarding warranty and satisfaction guarantees.
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