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At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States (Domestic shipping only at this time).

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver, while international orders generally arrive within 8-12 business days. Please note that delivery times may vary based on factors such as customer location, customs processing, weather conditions, or other unforeseen events.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

  • Shipping costs for international destinations are calculated at checkout based on the destination and selected shipping method.

Customs, Duties, and Taxes

  • International orders may be subject to customs duties, taxes, and import fees depending on the destination country.

  • These charges are the responsibility of the customer. For further details, we recommend checking with your local customs office.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

Frequently Asked Questions

  • Q: What is the capacity of the enema bulb? A: The enema bulb has a capacity of 10.1 ounces, allowing for effective colon cleansing.
  • Q: Is the silicone material safe for use? A: Yes, the product is made of skin-friendly medical grade silicone, which is safe, non-toxic, odorless, and latex-free.
  • Q: Can the nozzle be adjusted for different angles? A: Yes, the nozzle is bendable and shapeable, allowing you to adjust it to any angle for your convenience.
  • Q: How does the anti-backflow design work? A: The enema kit features two check valves that prevent dirty water from flowing backward, ensuring a thorough and hygienic cleansing experience.
  • Q: Is the enema compatible with standard shower hoses? A: Yes, the nozzle connects with most shower hoses, making it easy to use and providing an unlimited water volume for cleansing.
  • Q: How many jet holes does the enema bulb have? A: The enema features five jet holes, including one on top and four around the nozzle, ensuring a 360-degree thorough cleansing.
  • Q: What type of lubricant can be used with this enema? A: It is recommended to use a water-based lubricant with the enema for added comfort during use.
  • Q: How should I clean and store the enema bulb? A: After use, clean the enema with warm water and mild soap, dry it with a clean towel, and store it in a cool, dry place.
  • Q: Can this enema be used for feminine care? A: Yes, it is suitable for feminine care douches as well as for men's colon cleansing needs.
  • Q: Is customer support available for this product? A: Yes, there is a professional service team available 24 hours a day to assist you with any questions or concerns.
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