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At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

Taxes

  • Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.

Frequently Asked Questions

  • Q: What are the main benefits of using the TOPOINT Sleep Mask with Bluetooth Headphones? A: The TOPOINT Sleep Mask with Bluetooth Headphones blocks out 99.99% of light, ensuring a sound sleep. It features high-quality stereo music, hands-free operation via Bluetooth 5.2, and a built-in microphone for calls, helping to create a peaceful sleeping environment.
  • Q: Is the sleep mask comfortable for all head sizes? A: Yes, the TOPOINT Sleep Mask is designed with adjustable straps and a bending cartilage design, making it suitable for various head sizes and ensuring comfort for side sleepers.
  • Q: Can I wash the sleep mask? A: Yes, the fabric liner of the sleep mask is designed for easy removal of the Bluetooth module, allowing you to wash the mask separately without damaging the electronic components.
  • Q: How long does the battery last on the Bluetooth headphones? A: The battery of the TOPOINT Sleep Mask with Bluetooth Headphones lasts for approximately 10 uninterrupted hours, providing ample time for a restful night’s sleep.
  • Q: Is this sleep mask suitable for travel? A: Absolutely! The TOPOINT Sleep Mask is lightweight and portable, making it ideal for travel. It effectively blocks out noise and light, enhancing your sleep during flights or in unfamiliar hotel environments.
  • Q: What material is the sleep mask made from? A: The TOPOINT Sleep Mask is primarily made from 95% cotton, providing a soft and warm feeling, which is especially beneficial for those who may feel chilly at night.
  • Q: Can I adjust the position of the headphones? A: Yes, the speakers inside the sleep mask can be repositioned to fit your ears comfortably, ensuring a better listening experience while you sleep.
  • Q: Is the sleep mask effective for people with insomnia? A: Yes, the TOPOINT Sleep Mask can be especially helpful for individuals suffering from insomnia or anxiety, as it blocks out external sounds and light, creating a more conducive environment for sleep.
  • Q: What is the recommended usage for the sleep mask? A: The sleep mask is recommended for use during sleep, meditation, or travel. It is designed to help you relax and block out distractions, making it beneficial in various settings.
  • Q: Is this product suitable for both men and women? A: Yes, the TOPOINT Sleep Mask is designed to be unisex and is suitable for both men and women, making it a versatile choice for anyone looking to improve their sleep quality.
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