The HME is a waterless humidification system that captures exhaled moisture and returns it to you when needed. HMEs are certified for 7 days of use after opening.
At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:
Shipping Methods & Packaging
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Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.
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Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.
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Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.
Shipping Destinations
We currently offer shipping to the following location:
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United States
Processing Time
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Orders are processed within 1-3 business days.
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Shipping Time: Domestic shipments typically take 3-5 business days to deliver.
Shipping Costs
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Free Standard Shipping is offered within the United States.
Taxes
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Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.
Order Tracking
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Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.
Lost or Delayed Shipments
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If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.
Signature Requirement for Deliveries Over $250
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For orders with a total value of $250 or more, a signature upon delivery is required.
Returns & Refunds
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For information on returns and refunds, please refer to our Return Policy page for detailed instructions.
Customer Support
If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
Custom Products
Frequently Asked Questions
- Q: What is the Z1 Heat Moisture Exchanger? A: The Z1 Heat Moisture Exchanger is a waterless humidification system designed to capture exhaled moisture and return it for inhalation, improving comfort during sleep.
- Q: How does the Z1 Heat Moisture Exchanger work? A: It utilizes exhaled moisture, capturing it to maintain humidity levels, thus preventing dryness without the need for water.
- Q: Is the Z1 Heat Moisture Exchanger reusable? A: No, the HME is designed for single-use and is certified for effective use for up to 7 days after opening.
- Q: What are the features of the Z1 Heat Moisture Exchanger? A: Key features include waterless humidification and compatibility with HD60-2100 devices.
- Q: What category does the Z1 Heat Moisture Exchanger fall under? A: It falls under the Sleep & Snoring category, aimed at enhancing sleep quality.
- Q: Can the Z1 Heat Moisture Exchanger help with dry mouth during sleep? A: Yes, it helps to alleviate dry mouth and throat by providing humidity, making breathing more comfortable.
- Q: Is there a specific way to attach the Z1 Heat Moisture Exchanger? A: Yes, it should be connected according to the manufacturer's instructions, ensuring a secure fit to your device.
- Q: What materials are used in the Z1 Heat Moisture Exchanger? A: The specific materials used in the construction are not specified, but it is designed to be safe for use with breathing devices.
- Q: Where can I purchase the Z1 Heat Moisture Exchanger? A: It is available at various medical supply stores and online retailers specializing in sleep and respiratory products.
- Q: What should I do if I experience discomfort while using the Z1 Heat Moisture Exchanger? A: If discomfort occurs, it is recommended to discontinue use and consult with a healthcare professional for advice.
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