Latest 3D Design: Eye mask based on ergonomics. The contours of the eyes area are deeper and your eyes can move freely. No pressure on eyes, protects your eye makeup and eyelashes. | Perfect for Every Sleeper: New Ultra-thin sides 15
At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:
Shipping Methods & Packaging
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Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.
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Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.
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Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.
Shipping Destinations
We currently offer shipping to the following location:
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United States
Processing Time
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Orders are processed within 1-3 business days.
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Shipping Time: Domestic shipments typically take 3-5 business days to deliver.
Shipping Costs
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Free Standard Shipping is offered within the United States.
Taxes
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Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.
Order Tracking
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Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.
Lost or Delayed Shipments
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If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.
Signature Requirement for Deliveries Over $250
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For orders with a total value of $250 or more, a signature upon delivery is required.
Returns & Refunds
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For information on returns and refunds, please refer to our Return Policy page for detailed instructions.
Customer Support
If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
Custom Products
Frequently Asked Questions
- Q: What is the design of the 3D sleep mask? A: The 3D sleep mask features an ergonomic design that includes a deeper eye contour, allowing your eyes to move freely without any pressure on your eyelashes.
- Q: How does the sleep mask block light? A: The mask is designed with a larger coverage and uniquely shaped nose area to effectively block light from entering, ensuring a complete blackout for better sleep.
- Q: Is the sleep mask adjustable? A: Yes, the sleep mask comes with a super elastic and adjustable headband that is longer and wider, making it suitable for different head sizes.
- Q: What materials are used in the sleep mask? A: The sleep mask is made from high-grade memory foam and super-smooth woven fabric, ensuring a lightweight and comfortable experience.
- Q: How do I properly use the sleep mask? A: To use the mask, place it on your forehead, tighten the elastic band, pull it down to your eyes, and adjust it snugly around your nose and face.
- Q: How do I clean the sleep mask? A: The sleep mask should be hand washed with water. Avoid wringing it out or using a microwave or dryer to prevent deformation.
- Q: Can I wear the sleep mask while traveling? A: Yes, the sleep mask is ideal for travel, napping, meditation, and shift work, allowing you to sleep comfortably anywhere.
- Q: What if the sleep mask doesn't fit my head? A: The adjustable headband is designed to fit all head sizes comfortably. If you experience issues, please contact customer support for assistance.
- Q: Is there a warranty for the sleep mask? A: Yes, the product comes with a 12-month warranty and 365 days of technical support for any issues you may encounter.
- Q: What benefits can I expect from using the sleep mask? A: Using the sleep mask can help eliminate interference, relax muscles, relieve insomnia and migraine headaches, and promote better blood circulation.
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