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?The Luxurious Material: The Zima silk eye sleeping mask made from the highest quality, 22 Momme density, premium grade 6a long fibre 100% pure Mulberry Silk. it

At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

Taxes

  • Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.

Frequently Asked Questions

  • Q: What material is the ZIMASILK Adjustable Sleep Mask made from? A: The ZIMASILK Adjustable Sleep Mask is made from 100% 22 Momme Mulberry Silk, which is known for its luxurious softness and breathability.
  • Q: How does the ZIMASILK Sleep Mask benefit my skin? A: The silk material retains moisture in the skin and is hypoallergenic, helping to prevent premature fine lines and wrinkles while improving overall skin hydration.
  • Q: Is the sleep mask adjustable? A: Yes, the ZIMASILK Sleep Mask features an adjustable strap that adapts to all head sizes, ensuring a comfortable fit without exerting too much pressure.
  • Q: Can the sleep mask block out light effectively? A: Yes, the ZIMASILK Sleep Mask is designed to block out light completely, providing an optimal environment for restful sleep.
  • Q: What is the filling material of the sleep mask? A: The ZIMASILK Sleep Mask is padded with six layers of silk fiber filling, offering an ultra-light experience that enhances comfort.
  • Q: Is the sleep mask suitable for sensitive skin? A: Yes, the ZIMASILK Sleep Mask is made from hypoallergenic Mulberry Silk, making it an ideal choice for sensitive or allergy-prone skin.
  • Q: How should I care for the ZIMASILK Sleep Mask? A: To maintain the quality of the ZIMASILK Sleep Mask, it is recommended to hand wash it with mild detergent and lay it flat to dry.
  • Q: Is the sleep mask packaged as a gift? A: Yes, the ZIMASILK Sleep Mask comes perfectly packaged in a luxury gift box, making it an excellent gift option.
  • Q: What are the dimensions of the sleep mask? A: The dimensions of the ZIMASILK Sleep Mask are designed to comfortably cover the eyes, but specific measurements are not provided in the product details.
  • Q: What if I have issues with my ZIMASILK Sleep Mask? A: If you encounter any quality issues with the ZIMASILK Sleep Mask, you can contact customer service for assistance, and they will address your concerns within 24 hours.
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