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Bebird is a technology-based company that integrates R&D, production and sales. We are mainly engaged in ear-cleaning health products. The founder of the team has many years of R&D experience, All the products are sold to European, Korea, USA, Australia and Asia, which is over 100 countries. This wax removal tool helps you easily clean your ear. 300W pixel camera can clearly see every corner of the ear canal. Silicone ear scoop protect your ear canal from scratching. This ear canal cleaner with visual wax camera offers a better solution for children and pet's wax cleaning.

At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

Taxes

  • Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.

Frequently Asked Questions

  • Q: What is the Bebird R1 Ear Wax Removal Tool Kit? A: The Bebird R1 Ear Wax Removal Tool Kit is a comprehensive ear cleaning solution that includes a smart visual ear camera, allowing you to effectively and safely remove earwax.
  • Q: How does the ear camera work? A: The ear camera features a 300W pixel resolution, providing clear visuals of the ear canal, making it easier to identify and remove earwax without damaging the ear.
  • Q: Is the Bebird R1 safe for children and pets? A: Yes, the Bebird R1 is designed with safety in mind. The silicone ear scoop protects the ear canal from scratches, making it suitable for use on both children and pets.
  • Q: What accessories are included in the kit? A: The kit comes with 7 pieces, including various ear scoop tips and a visual ear camera, enabling you to customize your ear cleaning experience.
  • Q: How do I clean the Bebird R1 after use? A: After use, you can clean the ear scoop tips with warm water and mild soap. Ensure they are completely dry before storing them.
  • Q: Can I use the Bebird R1 with my smartphone? A: Yes, the Bebird R1 is compatible with most smartphones through a downloadable app, allowing you to view the camera feed directly on your device.
  • Q: How many LED lights does the camera have? A: The ear camera is equipped with 6 LED lights, providing enhanced visibility in the ear canal during cleaning.
  • Q: What if I experience discomfort while using the tool? A: If you experience any discomfort while using the Bebird R1, stop using it immediately and consult a healthcare professional for advice.
  • Q: Is there a warranty or guarantee for the Bebird R1? A: Yes, the Bebird R1 typically comes with a manufacturer warranty. Check the specific terms and conditions included with your purchase.
  • Q: Where can I buy replacement ear scoop tips? A: Replacement ear scoop tips can be purchased from the manufacturer's website or through authorized retailers that sell the Bebird R1 kit.
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