TroubleshootingCan't be charged or turned on or light up1.Please fully charge your ear wax removal camera first, or use another charging cable to check again.2.If you don't often use your camera ear cleaner, please charge it once a month.Your phone can't connect to your ear wax cleaner with camera1.If other Wi-Fi coverage is strong, your otoscope camera signal will be affected by the Wi-Fi coverage. In this case, we recommend changing the environment to try again.2. Confirm whether other phone is connecting to your ear camera WiFi, or whether your phone opens the permission of the App to connect to your phone.App display abnormality includes lens blur or black screen1.Please confirm whether your phone has the permission to open the APP to connect to your ear camera WiFi.2. Please uninstall and reinstall APP to check and make sure you choose the right APP.3.Please wipe the lens of your earwax remover with camera with a dry towel.
At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:
Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.
Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.
Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.
We currently offer shipping to the following location:
United States
Orders are processed within 1-3 business days.
Shipping Time: Domestic shipments typically take 3-5 business days to deliver.
Free Standard Shipping is offered within the United States.
Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.
Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.
If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.
For orders with a total value of $250 or more, a signature upon delivery is required.
For information on returns and refunds, please refer to our Return Policy page for detailed instructions.
If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.