• (281)-738-1050

TroubleshootingCan't be charged or turned on or light up1.Please fully charge your ear wax removal camera first, or use another charging cable to check again.2.If you don't often use your camera ear cleaner, please charge it once a month.Your phone can't connect to your ear wax cleaner with camera1.If other Wi-Fi coverage is strong, your otoscope camera signal will be affected by the Wi-Fi coverage. In this case, we recommend changing the environment to try again.2. Confirm whether other phone is connecting to your ear camera WiFi, or whether your phone opens the permission of the App to connect to your phone.App display abnormality includes lens blur or black screen1.Please confirm whether your phone has the permission to open the APP to connect to your ear camera WiFi.2. Please uninstall and reinstall APP to check and make sure you choose the right APP.3.Please wipe the lens of your earwax remover with camera with a dry towel.

At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

Taxes

  • Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.

Frequently Asked Questions

  • Q: What is the resolution of the ear camera? A: The ear camera has a resolution of 1080P HD, providing clear and detailed images of the ear canal.
  • Q: How does the lighting work on this ear wax removal tool? A: The tool features 6 adjustable brightness LED lights, allowing you to illuminate the ear canal effectively for better visibility.
  • Q: Can I use this ear cleaner on my pets? A: Yes, this ear cleaner is suitable for use on pets, as well as children and adults, to help check ear health.
  • Q: How long does the battery last after a full charge? A: The built-in 350 mAh rechargeable battery provides approximately 90 minutes of use after being fully charged.
  • Q: Is the ear camera waterproof? A: Yes, the device is rated IP67 waterproof, meaning the otoscope, lens, and ear spoon can be cleaned easily but should not be submerged in water.
  • Q: What mobile devices does this ear cleaning kit support? A: The ear cleaning kit is compatible with both iOS and Android devices, allowing for easy connectivity and use.
  • Q: What accessories are included in the ear wax removal kit? A: The kit includes one 1080P HD ear cleaner with camera, a dust cover, a removable metal ear spoon, six silicone ear spoon covers, a storage bottle for the covers, five traditional ear care kits, a cleaning brush, a charging cable, and an instruction manual.
  • Q: How do I connect the ear camera to my smartphone? A: You can connect the ear camera to your smartphone via a WiFi connection established through the accompanying app.
  • Q: What are the dimensions and weight of the ear wax removal tool? A: The ear wax removal tool weighs 2.4 ounces and measures 5.78 by 0.55 by 0.55 inches, making it portable and easy to handle.
  • Q: Is this ear wax removal tool a good gift option? A: Yes, the ear wax removal tool makes an excellent gift for various occasions, such as birthdays, holidays, and anniversaries, promoting ear health for friends and family.
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