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1296P HD Vision: The ear wax removal features a 1296P HD camera and 6 adjustable lights that brighten and clarify tiny details; The 360

At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

Taxes

  • Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.

Frequently Asked Questions

  • Q: What features does the Ear Wax Removal Tool Camera offer? A: The Ear Wax Removal Tool Camera features a 1296P HD camera, six adjustable LED lights, a 360° wide-angle view, and a zoom function for detailed exploration of the ear. It is also suitable for examining teeth, nose, and facial areas.
  • Q: How do I connect the ear cleaner camera to my smartphone? A: You can easily connect the ear cleaner camera to your smartphone via WiFi and Bluetooth using the compatible app for iOS and Android devices.
  • Q: Is the camera lens easy to clean? A: Yes, the IP67 waterproof lens is designed for easy cleaning; simply rinse or wipe it after use. However, do not submerge the entire otoscope in water.
  • Q: How long does the battery last on a full charge? A: The built-in 230mAh rechargeable battery provides approximately 70 minutes of continuous use when fully charged.
  • Q: What accessories come with the Ear Wax Removal Kit? A: The kit includes one 1296P HD ear wax removal camera tool, twelve silicone ear tips, one silicone tips storage bottle, seven traditional ear care kits, a cleaning brush, a charging cable, and a user manual.
  • Q: Is the ear wax removal tool safe for my ears? A: Yes, the ear wax removal tool is designed specifically for safe use in your ears, featuring a Q-shaped scoop and replaceable silicone tips to protect your ear canal.
  • Q: Can I use the ear camera for anything besides ear cleaning? A: Yes, the ear camera can also be used to examine other areas such as teeth, nose, and facial features due to its high-resolution imaging capabilities.
  • Q: What precautions should I take while charging the device? A: To prevent overcharging or discharging, follow the charging instructions in the manual and avoid exposing the device to direct sunlight or fire during charging.
  • Q: Is there any installation required for this product? A: No installation is required for the ear wax removal tool. It is ready to use right out of the box.
  • Q: What should I do if I encounter issues with the camera app? A: If you encounter issues with the camera app, ensure that your device's software is up to date, check the app permissions, and refer to the user manual for troubleshooting tips.
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