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?IPX5 Waterproof Design?: Our ear cleaning kit features IPX5 waterproof technology, allowing you to use it in the shower or rinse it with water during regular maintenance without worrying about damaging it, for elderly people and children to clean earwax at home! | ?Four Cleaning Modes?: Our ear cleaner offers four different cleaning modes (Normal, Gentle, Pulse, and Strong) and is equipped with a toggle button, allowing you to switch between these four modes effortlessly. This enables you to easily remove accumulated earwax from the comfort of your own home. | ?High-Capacity Battery?: The ear wax removal kit comes with a Type-C data line and a 2000mAh battery, providing up to 7 hours of continuous use on a full charge. It is quick and easy to use, helping to keep your and your family's ears clean and healthy. | ?Replaceable Ear Tips?: The ear wax removal tool comes with two types of soft earplugs that can be easily replaced to avoid infections caused by different users. The five-hole earplugs are designed with five shower-like water streams, gently cleaning the ear canal. The single-hole earplugs have a more concentrated water flow for better cleaning effectiveness. | ?What you'll get?: Electric ear wash system*1, ear basin*1, 250ml water bottle*1, single-hole earplugs*5, five-hole earplugs*5, Type-C charging cable*1 and instruction manual*1. (Warm Tips: Please use water close to body temperature to avoid discomfort.)

At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

Taxes

  • Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.

Frequently Asked Questions

  • Q: How does the electric ear irrigation system work? A: The electric ear irrigation system uses water to gently flush out earwax. It features four pressure modes (Normal, Gentle, Pulse, and Strong) that allow users to choose the appropriate setting for effective ear cleaning.
  • Q: Is the ear wax removal tool safe for children and the elderly? A: Yes, the device is designed with safety in mind and can be used by both children and the elderly. The IPX5 waterproof design allows for safe use in the shower or while rinsing.
  • Q: How long does the battery last on a full charge? A: The ear wax removal kit features a high-capacity 2000mAh battery that provides up to seven hours of continuous use on a full charge.
  • Q: What types of ear tips are included with the ear cleaning kit? A: The kit comes with two types of replaceable ear tips: five-hole earplugs designed for gentle cleaning with multiple water streams and single-hole earplugs for a concentrated water flow.
  • Q: Can I use the ear cleaning system in the shower? A: Yes, the system has an IPX5 waterproof design, making it safe to use in the shower or rinse under water during maintenance.
  • Q: What accessories come with the electric ear wash system? A: The package includes the electric ear wash system, an ear basin, a 250ml water bottle, five single-hole earplugs, five five-hole earplugs, a Type-C charging cable, and an instruction manual.
  • Q: How do I maintain the ear cleaning tool? A: To maintain the ear cleaning tool, rinse it with water after each use and ensure that all components are dry before storing. Regularly replace the ear tips to avoid infections.
  • Q: What is the recommended water temperature for use? A: It is recommended to use water close to body temperature to avoid discomfort during the ear cleaning process.
  • Q: How do I switch between cleaning modes? A: The ear cleaner is equipped with a toggle button that allows users to easily switch between the four cleaning modes: Normal, Gentle, Pulse, and Strong.
  • Q: Is the ear wax removal tool easy to use for beginners? A: Yes, the ear wax removal tool is designed for ease of use, making it suitable for beginners. The simple toggle button and clear instructions ensure a straightforward experience.
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