We use elements that are inspired by the biology of your eyes - in some products even using ingredients that are found naturally in your tears! Because we think your eyes know best when it comes to taking care of themselves. Sometimes they just need a little extra help.
At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:
Shipping Methods & Packaging
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Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.
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Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.
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Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.
Shipping Destinations
We currently offer shipping to the following location:
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United States
Processing Time
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Orders are processed within 1-3 business days.
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Shipping Time: Domestic shipments typically take 3-5 business days to deliver.
Shipping Costs
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Free Standard Shipping is offered within the United States.
Taxes
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Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.
Order Tracking
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Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.
Lost or Delayed Shipments
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If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.
Signature Requirement for Deliveries Over $250
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For orders with a total value of $250 or more, a signature upon delivery is required.
Returns & Refunds
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For information on returns and refunds, please refer to our Return Policy page for detailed instructions.
Customer Support
If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
Custom Products
Frequently Asked Questions
- Q: What are Biotrue Hydration Boost Eye Drops used for? A: Biotrue Hydration Boost Eye Drops are designed to provide relief for irritated and dry eyes, particularly for those who wear soft contact lenses.
- Q: Are these eye drops preservative-free? A: Yes, Biotrue Hydration Boost Eye Drops are preservative-free, making them gentle for the eyes and suitable for regular use.
- Q: Can I use these eye drops with contact lenses? A: Absolutely. These eye drops are specifically formulated to be compatible with soft contact lenses, providing hydration without causing discomfort.
- Q: How often can I use Biotrue Hydration Boost Eye Drops? A: You can use these eye drops as needed throughout the day to relieve dryness and irritation in your eyes.
- Q: What is the volume of the Biotrue Hydration Boost Eye Drops bottle? A: The Biotrue Hydration Boost Eye Drops come in a 0.33 fluid ounce (10 mL) bottle.
- Q: Are Biotrue Hydration Boost Eye Drops suitable for sensitive eyes? A: Yes, these eye drops are formulated to be gentle on the eyes, making them suitable for individuals with sensitive eyes.
- Q: What ingredients are in Biotrue Hydration Boost Eye Drops? A: These eye drops are naturally inspired and contain ingredients designed to mimic the natural tear film, providing effective hydration.
- Q: Do I need a prescription to purchase Biotrue Hydration Boost Eye Drops? A: No, Biotrue Hydration Boost Eye Drops are available over-the-counter and do not require a prescription.
- Q: Can children use Biotrue Hydration Boost Eye Drops? A: It is recommended to consult a pediatrician or eye care professional before using these eye drops for children.
- Q: How should I store Biotrue Hydration Boost Eye Drops? A: Store the eye drops at room temperature and keep them tightly closed when not in use. Avoid exposing them to extreme temperatures.
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