EXPLORE VERSATILE SIZES:Our professional insulin coolers come in three options tailored for different needs: 1) SLIM@16H Daily Commuting Solution: Holds 1 pen-compact and efficient, designed to be your companion; 2) COMPACT@60H Short-Distance Travel Solution: Holds 2-3 pens-achieving the perfect balance between space and convenience; 3) SIMON@74H Long-Distance Travel Solution: Holds 5-7 pens-improve your storage capacity and unrivaled performance | UNIVERSAL COMPATIBILITY FOR MOST PENS:Drawing from extensive market experience, our company offers models that fit up to 95% of popular brands and sizes of injection pens. You're guaranteed to find the perfect match for your lifestyle! For detailed compatibility, please refer to the table in the product images. If your pen model isn't listed, contact our 24-hour customer service for personalized assistance | ENHANCED COOLING PERFORMANCE:1) Durable Construction: Made from robust 18/8 (304) stainless steel with double-layer vacuum insulation, which enhances the convenience and safety of use; 2)Advanced Cooling Technology: COMPACT@ Includes efficient blue gel bottle that maintain insulin at refrigerator temperatures (36-46
At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:
Shipping Methods & Packaging
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Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.
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Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.
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Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.
Shipping Destinations
We currently offer shipping to the following location:
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United States
Processing Time
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Orders are processed within 1-3 business days.
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Shipping Time: Domestic shipments typically take 3-5 business days to deliver.
Shipping Costs
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Free Standard Shipping is offered within the United States.
Taxes
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Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.
Order Tracking
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Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.
Lost or Delayed Shipments
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If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.
Signature Requirement for Deliveries Over $250
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For orders with a total value of $250 or more, a signature upon delivery is required.
Returns & Refunds
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For information on returns and refunds, please refer to our Return Policy page for detailed instructions.
Customer Support
If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
Custom Products
Frequently Asked Questions
- Q: What sizes are available for the KEKHEALTH Insulin Pen Cooler? A: The KEKHEALTH Insulin Pen Cooler comes in three sizes: SLIM@16H for daily commuting (holds 1 pen), COMPACT@60H for short-distance travel (holds 2-3 pens), and SIMON@74H for long-distance travel (holds 5-7 pens).
- Q: Is this insulin cooler compatible with all types of insulin pens? A: Yes, the cooler is designed to fit up to 95% of popular brands and sizes of injection pens. For detailed compatibility, please refer to the compatibility table in the product images.
- Q: How long can the insulin cooler maintain the required temperature? A: The cooler can maintain insulin at refrigerator temperatures (36-46°F / 2-8°C) for about 25 hours using the blue gel bottle, and can extend storage time to 60 hours at temperatures between 36-79°F.
- Q: Is the KEKHEALTH insulin cooler TSA-approved? A: Yes, the KEKHEALTH insulin cooler is TSA-approved, making it suitable for travel. It is lightweight and portable, ideal for carrying medication during trips.
- Q: What materials is the insulin cooler made from? A: The cooler is constructed from durable 18/8 (304) stainless steel with double-layer vacuum insulation to enhance cooling performance and safety.
- Q: Does the cooler include any additional features for emergencies? A: Yes, it includes a user-friendly QR medical travel tag that allows you to access critical information such as emergency contacts and important medical details by scanning.
- Q: How should I prepare the cooler for airport security? A: To prepare for airport security, freeze the gel bottle and have a doctor's or medical certificate ready. It is also advisable to inform security staff about your insulin cooler for medical use.
- Q: Can I use the insulin cooler for other medications? A: While the cooler is specifically designed for insulin pens, it may also be suitable for other medications that require similar temperature control. Always check specific storage requirements.
- Q: What is the weight of the KEKHEALTH insulin cooler? A: The cooler is designed to be lightweight for portability, but the exact weight may vary by size. Please refer to the product specifications for detailed weight information.
- Q: How can I contact customer service for assistance? A: For personalized assistance, you can contact our 24-hour customer service team through the contact information provided on the product page.
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