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Ear wax removal tool camera

At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

Taxes

  • Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.

Frequently Asked Questions

  • Q: What is the resolution of the ear camera? A: The ear camera in the Ear Wax Removal kit offers a high resolution of 1296P HD, providing clear images for effective ear cleaning.
  • Q: How do I use the ear cleaning kit? A: To use the ear cleaning kit, download the app compatible with your Android or iOS device, connect the tool, and follow the three simple cleaning steps outlined in the instruction manual.
  • Q: Is the earwax removal tool portable? A: Yes, the earwax removal tool is designed for portability, featuring a storage box and a lid for easy transport, making it convenient for on-the-go use.
  • Q: How long does it take to charge the device? A: The ear wax removal tool charges in just 20 minutes, thanks to its Type-C quick charging port and 230mAh rechargeable battery.
  • Q: Can I use this kit for my children? A: While the ear wax removal kit is safe for adults, it is advisable to supervise and exercise caution when using it on children. Always consult with a healthcare professional if unsure.
  • Q: What features enhance the safety of this ear cleaning tool? A: The ear cleaner features an integrated camera and ear spoon design that keeps the spoon securely attached, along with replaceable soft silicone earplug covers for a gentle experience.
  • Q: Does the app require internet access? A: No, the app does not access the internet or transfer data from your device, ensuring privacy and peace of mind while using the ear cleaning tool.
  • Q: What accessories are included with the ear cleaning kit? A: The kit includes the ear cleaning tool with camera and light, a storage box, six silicone earplug covers, a storage bottle for earplug covers, a charging cable, and an instruction manual.
  • Q: How do I maintain the earwax removal tool? A: To maintain the earwax removal tool, rinse it with water after each use to prevent residue buildup, and ensure it is stored in the included storage box.
  • Q: Is the ear cleaning kit easy to set up? A: Yes, the ear cleaning kit is easy to set up. Simply download the app, connect the tool to your device, and follow the instructions to start using it.
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