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Ear Wax Removal

At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

Taxes

  • Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.

Frequently Asked Questions

  • Q: What is included in the Ear Wax Removal kit? A: The Ear Wax Removal kit includes an earwax remover tool, an ear camera, six ear spoons, and a light for enhanced visibility.
  • Q: Is the ear cleaner compatible with iOS and Android devices? A: Yes, the ear cleaner is designed to be compatible with both iOS and Android devices for easy use.
  • Q: How do I operate the ear camera? A: To operate the ear camera, connect it to your smartphone via the appropriate app, power on the device, and follow the on-screen instructions for viewing and capturing images.
  • Q: What material is the ear cleaner made from? A: The ear cleaner is made from silicone, which is safe and gentle for use in the ear.
  • Q: Can the earwax removal tool be used by children? A: Yes, the earwax removal tool can be used by children, but adult supervision is recommended to ensure safety and proper use.
  • Q: How do I clean the ear spoons after use? A: After use, clean the ear spoons with warm soapy water, rinse thoroughly, and allow them to air dry before storing.
  • Q: Is the light on the ear cleaner adjustable? A: Yes, the light on the ear cleaner is adjustable to provide optimal illumination based on your needs.
  • Q: What should I do if I experience discomfort while using the ear cleaner? A: If you experience discomfort while using the ear cleaner, stop using it immediately and consult a healthcare professional for advice.
  • Q: How often should I use the earwax removal kit? A: It is recommended to use the earwax removal kit as needed, based on your earwax buildup, but not more than once a week to avoid irritation.
  • Q: Is there a warranty or return policy for the ear wax removal kit? A: Please check the retailer's website or contact customer service for specific details regarding warranty and return policy for the ear wax removal kit.
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