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At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

Taxes

  • Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.

Frequently Asked Questions

  • Q: What is the size of the Red Light Therapy Belt? A: The Red Light Therapy Belt measures approximately 23.43 inches by 6.14 inches, providing a large treatment area for effective therapy.
  • Q: How many light modes does the belt offer? A: The belt features 4 power modes, including Level 1 (100%), Level 2 (75%), Level 3 (50%), Level 4 (25%), and a pulse mode for sensitive skin.
  • Q: Is the red light therapy safe for daily use? A: Yes, the red light therapy is safe and harmless, with no known adverse side effects, making it suitable for daily use.
  • Q: Can I use the belt on different parts of my body? A: Yes, the belt is designed for multi-part body application and can be adjusted with Velcro straps to fit various target areas.
  • Q: How does the timer function work? A: The visual controller allows you to select your desired time and light intensity before starting your session; it will automatically shut down after the set time.
  • Q: What are the power supply options for the belt? A: The Red Light Therapy Belt can be powered using a mobile power source, computer USB port, or wall outlet, making it convenient for home or office use.
  • Q: What materials are used in the construction of the belt? A: The belt is made from neoprene and transparent TPU film, which is skin-friendly and isolates sweat and oil from the skin.
  • Q: How should I clean the therapy belt? A: To clean the belt, simply use a wet towel. It is recommended to keep the belt in an airy place for drying.
  • Q: Is this therapy belt suitable as a gift? A: Yes, the Red Light Therapy Belt is an ideal gift for parents, spouses, friends, and occasions like Father’s Day or birthdays.
  • Q: What kind of lights are used in the therapy belt? A: The belt contains 105 red lights operating at 660nm and 210 infrared lights at 850nm, totaling 315 lights for effective therapy.
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