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Take your pain relief and recovery routine to advanced new levels with the power of infrared light therapy. The Tommie Copper Infrared and Red Light Therapy Joint Wrap reaches deep into muscles and joints with 880nm infrared light with 660nm red light wavelengths, for relief of minor muscle and joint aches, pains and stiffness. Offering cordless convenience thanks to its integrated USB rechargeable battery, this Infrared and Red Light Therapy Joint Wrap will become a staple of your daily recovery routine.

At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

Taxes

  • Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.

Frequently Asked Questions

  • Q: What is the Tommie Copper Infrared Therapy for Neck used for? A: The Tommie Copper Infrared Therapy for Neck is designed to provide relief from muscle aches and joint pain, particularly those associated with arthritis.
  • Q: How does the infrared and red light therapy work? A: This therapy uses 880nm infrared light and 660nm red light wavelengths to penetrate deep into muscles and joints, promoting relief and recovery at the cellular level.
  • Q: How often should I use the therapy device? A: It is recommended to use the device for one 20-minute session daily. While you can have up to three sessions per day, the most significant benefits are typically achieved within the first 20 minutes.
  • Q: Is the device rechargeable? A: Yes, the Tommie Copper device is equipped with a USB-rechargeable Li-polymer battery, allowing for convenient recharging without developing battery memory issues.
  • Q: How many LED lights does the device have? A: The device features a total of 60 high-powered LEDs, with 30 visible as red lights and 30 emitting near-infrared light, which is not visible to the human eye.
  • Q: Can I use this device on both shoulders? A: Yes, the Shoulder Wrap is designed for maximum comfort and can be used on either shoulder for effective pain relief.
  • Q: What materials is the device made from? A: The product does not specify the materials used; however, it is designed for comfort and functionality during use.
  • Q: Is this therapy suitable for everyone? A: While many people can benefit from infrared and red light therapy, it's recommended to consult with a healthcare professional, especially if you have specific medical conditions.
  • Q: How long does the battery last on a full charge? A: On a full charge, the battery can provide enough power for three 20-minute sessions.
  • Q: What should I do if the device feels uncomfortable during use? A: If you experience discomfort while using the device, it is advisable to stop using it and consult with a healthcare professional for further guidance.
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