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Take your pain relief and recovery routine to advanced new levels with the power of infrared light therapy. The Tommie Copper Infrared and Red Light Therapy Joint Wrap reaches deep into muscles and joints with 880nm infrared light with 660nm red light wavelengths, for relief of minor muscle and joint aches, pains and stiffness. Offering cordless convenience thanks to its integrated USB rechargeable battery, this Infrared and Red Light Therapy Joint Wrap will become a staple of your daily recovery routine.

At Medistoreweb, we ensure that all orders are securely packed and shipped with the utmost care. Here's everything you need to know about our shipping process:

Shipping Methods & Packaging

  • Double-Boxed & Fully Insured Shipping: All orders are shipped in double boxes for added protection, and each package is fully insured to guarantee the safety of your products.

  • Secure Shipping: We only use secure and trusted shipping methods for your protection. To further ensure the safety of your order, we may contact you for additional verification regarding your payment method.

  • Discreet Packaging: We understand the importance of privacy. For this reason, all packages are shipped with discreet packaging. The product name, description, or the sender’s name will not be visible. We take extra care to prevent any hint of the contents, so your purchase remains confidential.

Shipping Destinations

We currently offer shipping to the following location:

  • United States

Processing Time

  • Orders are processed within 1-3 business days.

  • Shipping Time: Domestic shipments typically take 3-5 business days to deliver.

Shipping Costs

  • Free Standard Shipping is offered within the United States.

Taxes

  • Applicable sales taxes are automatically calculated and displayed at checkout before you complete your order.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track your shipment's progress.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our customer support team at support@medistoreweb.com, and we will assist you in resolving the issue.

Signature Requirement for Deliveries Over $250

  • For orders with a total value of $250 or more, a signature upon delivery is required.

Returns & Refunds

  • For information on returns and refunds, please refer to our Return Policy page for detailed instructions.

Customer Support

If you have any questions or need further assistance, feel free to reach out to our customer service team at support@medistoreweb.com.

⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.

Frequently Asked Questions

  • Q: What is the Tommie Copper Infrared Therapy Joint Wrap used for? A: The Tommie Copper Infrared Therapy Joint Wrap is designed to provide relief from muscle and joint aches, pains, and stiffness using advanced infrared and red light therapy.
  • Q: How does the infrared and red light therapy work? A: It combines 880nm infrared light with 660nm red light wavelengths, which penetrate deep into muscles and joints, promoting cellular energy and recovery.
  • Q: How long should I use the device for effective results? A: You should use the device for one 20-minute session daily for optimal results, although you can do up to three sessions per day.
  • Q: Is the Tommie Copper Infrared Therapy Joint Wrap rechargeable? A: Yes, it features a USB-rechargeable Li-polymer battery that can provide three 20-minute sessions per full charge.
  • Q: Can I use the wrap on different parts of my body? A: While it is designed for the upper back and neck, it can be used on other areas as well, but ensure it is comfortable and fits securely.
  • Q: Is the device suitable for all skin types? A: Yes, the Tommie Copper Infrared Therapy Joint Wrap is suitable for all skin types, but it's recommended to consult with a healthcare provider if you have sensitive skin or conditions.
  • Q: How do I care for and maintain the device? A: Keep the device clean by wiping it with a damp cloth. Avoid using harsh chemicals or submerging it in water.
  • Q: Is there an automatic shut-off feature? A: Yes, the device automatically shuts off after 20 minutes to prevent overuse and ensure safety.
  • Q: What should I do if I experience discomfort while using the wrap? A: If you experience any discomfort, discontinue use immediately and consult a healthcare professional for advice.
  • Q: Does the device come with a warranty? A: Warranty details may vary, so it's best to check with the retailer or manufacturer for specific warranty information.
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